Privacy Policy

At Payfonte, we take your privacy and data protection seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our payment orchestration platform, Payfonte.

Information We Collect
  • We collect information that you provide to us when you sign up for an account with Payfonte. This may include your name, email address, phone number, and other contact information. We also collect transaction data such as payment amount, payment method, and other transaction-related information. We may also collect information about your use of Payfonte through cookies and similar tracking technologies. This information may include your IP address, browser type, device information, and other usage information.
  • We also collect Payment Provider Credentials for the use of making sure payments are collected on your behalf and all KYC requirements on the provider's platform are met. This credentials are safely stored in a private vault and are only decrypted at the time of use. A log of how, when and who accessed the credentials are kept and you can make a request to get the logs.
How We Use Your Information
  • We use your information to provide you with the services offered by Payfonte. This includes processing payments, managing your account, and providing customer support. We may also use your information to improve our services and to comply with legal obligations. We may use your information to send you marketing communications about our products and services, but you can opt-out of receiving these communications at any time.
How We Share Your Information
  • We may share your information with third-party service providers who help us operate our business, such as payment processors and fraud detection services. We may also share your information with our affiliates and partners, but we will only do so with your consent. We may disclose your information to government or law enforcement officials or private parties as required by law or to protect our legal rights.
  • Please note that merchants you buy from have their own respective privacy policies, and although Payfonte’s Merchant Terms of Use does not allow the other transacting party to use your information for anything other than as authorised by you, Payfonte is not responsible for their actions, including their data protection practices. If you provide personal data to any of those third parties, or allow us to share personal data with them, that data is governed by their privacy policies.
How We Protect Your Information
  • We use a variety of security measures to protect your information, including encryption and authentication technologies. We also limit access to your information to authorized personnel who have a need to know.
Your Rights
  • You have the right to access, correct, or delete your personal information at any time. You can also object to the processing of your information or request that we restrict the processing of your information.
  • If you have any questions about our privacy practices or would like to exercise your rights, please contact us at [email protected].
Retention of Your Information
  • We will retain your personal information for as long as necessary to provide our services, to comply with legal obligations, or to resolve disputes. We may also retain your personal information for a longer period of time for legitimate business purposes or as required by law.
Changes to This Privacy Policy
  • We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes to this Privacy Policy by email or by posting a notice on our website.
Contact Us
  • If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].